The customer is our benefactor.

In almost every corner of Turkey from past to present, there is an inscription that says 'the customer is our benefactor' in the shops of most of the tradesmen.

The shopkeepers give this article the right of them without making any special effort due to the invariable hospitality of the people of these lands.

The principle that the customer is a benefactor, which has been in place for centuries in Anatolia, is the most precious legacy left to us by our ancestors. First of all, considering that we are customers ourselves, it is of great importance for the trade to be carried out within the framework of morality and honesty. Today, there are dozens of different words on the walls of many tradesmen explaining that the customer is special.

In times when product and service options are much more limited than today and access to all kinds of information is very limited, the concept of customer is very important, but today, with the globalization of trade and the effect of the internet, it is inevitable that customer satisfaction and customer complaints are of vital importance in terms of competitive advantage and product and service quality.

Portsan marble periodically conducts customer surveys with the thought that this motto is primarily a part of commercial ethics, and considers customer satisfaction and customer complaints as the third eye of the company, and believes that it is of great importance in developing the product and service structure, R&D research and the formation of the corporate culture of the company. believes.

This awareness is shared with all employees through periodic trainings. At all stages of production, it tries to create a goal-oriented team spirit by explaining the fact that employees can look and think from the eyes of customers.

The reason for the occurrence of the complaints, the correction process and the results are carefully examined and evaluated at the quality meetings held regularly every year.

Within the framework of this perception, we have been seeing our customers and customer complaints as indispensable benefactors for improving our service structure, product quality and ultimately our company culture for the last twenty-five years.

We present our respects to our third eye, also known as our customers, who have supported us since the day we were founded and who believe in and trust our company.